Late Arrivals: Please don't be late! We understand things happen and will do our best to accommodate late arriving guests, however this is not always possible with the stylist's schedule. Guests arriving more than 15 minutes late will be considered a no-show and/or may need to forfeit certain aspects of the appointment scheduled (no discounts offered, see policy below). 

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Cancellations: Please allow 48+ hour notice for schedule changes or cancellations so we are able to accommodate our waiting list guests. First occurrence within 48 hours cancellation will be charged 50% of the service missed. Repeat occurrences will be charged 100% of the missed service. All no call/no-shows will be charged 100% of the missed service. 

 

Redo's: Our goal is to have you leave feeling happy & confident, however, we understand that sometimes certain looks may just not be working. In this event, we kindly ask that you return within 1 week of your service to allow us to adjust it. We are not able to provide refunds for services rendered. Hair must not be tampered with or processed between services in order to accommodate a re-do. Our goal is to provide you the best hair we're able to while maintaining its integrity and health.

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Product Returns: We want you to be completely satisfied with any products purchased at our salon. If there's something you're not liking after getting home, you have up to two weeks to return it for salon credit towards another product or service. Unfortunately, at this time, we cannot offer credit or cash back refunds.

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Parking: Rooted Organic Beauty is happy to offer free parking within walking distance to many great restaurants in the Donelson area. 

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Extra Guests At Your Appointment: Our salon is a located in a converted house and offers an intimate setting. Because of this, we kindly ask that you do not bring any extra guests to your appointment other than those who are receiving a service. You are always welcome to text us when you arrive and wait in your car until your scheduled appointment time in order to avoid standing if there are no available seats in our small waiting area.

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Children:  Kiddos are always welcome at Rooted for their appointment, otherwise due to safety concerns we ask that you not bring any unattended children to the salon with you. 

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Thank you for allowing us to care for your hair at Rooted Organic Beauty

& respecting our salon policies. We can't wait to meet you!!